Octagon Technology Staffing has an exciting oportunity for a NOC Engineer with a mobile/satellite solutions company in S FL! The ideal candidate will have strong troubleshooting and communication skills with a desire to grow within the company.
Monitor network element alarms using various computer based tools (Solarwinds, Ericsson OSS, Linux, Cisco Swith, Ping, Telnet, etc.)
Troubleshoot multiple nodes for multiple cellular networks and IP network to recover from network problems in real time to restore service.
Manage multiple email accounts and respond clearly and professionally
Identification of root cause, resolution, work around, testing and implementation of fixes to restore network
Effectively communicate and escalate alarms ensuring quick resolution
Identify service-affecting and non-service affecting alarms
Serve as single point of contact in outages and service impacting events
Provide a high level of customer service with internal departments and external customers to resolve issues
Work with Satellite providers to identify causes of satellite or connectivity interruptions
Write professional documentation for MOPS, training, & general information to clearly communicate and share knowledge on a daily basis