Octagon Technology Staffing

  • NOC Engineer

    # of Openings
    1
    Job Location
    Broward
    Category
    NOC Engineer
  • Overview

    Octagon Technology Staffing has an exciting oportunity for a NOC Engineer with a mobile/satellite solutions company in S FL! The ideal candidate will have strong troubleshooting and communication skills with a desire to grow within the company.

    Responsibilities

    • Monitor network element alarms using various computer based tools (Solarwinds, Ericsson OSS, Linux, Cisco Swith, Ping, Telnet, etc.)
    • Troubleshoot multiple nodes for multiple cellular networks and IP network to recover from network problems in real time to restore service.
    • Manage multiple email accounts and respond clearly and professionally
    • Identification of root cause, resolution, work around, testing and implementation of fixes to restore network
    • Effectively communicate and escalate alarms ensuring quick resolution
    • Identify service-affecting and non-service affecting alarms
    • Serve as single point of contact in outages and service impacting events
    • Provide a high level of customer service with internal departments and external customers to resolve issues
    • Work with Satellite providers to identify causes of satellite or connectivity interruptions
    • Write professional documentation for MOPS, training, & general information to clearly communicate and share knowledge on a daily basis
    • Customer Service support for pre-paid customers
    • Analyze KPI and deliver shift reports

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